Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire …
Overview
What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of…
Recent Reviews
How LogMeIn Rescue by GoTo Differs From Its Competitors
Awards
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Popular Features
- Screen sharing (160)9.696%
- Over-the-Internet remote session (160)9.191%
- Multi-platform remote control (116)8.888%
- File transfer (150)8.686%
Reviewer Pros & Cons
Video Reviews
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User Review: LogMeIn Rescue Functions Efficiently by Making Multiple Connections Simultaneously
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LogMeIn Rescue Saves a Trip For IT Tech With It's Remote Functionality: User Review
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What is LogMeIn Rescue by GoTo?
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a
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TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.
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GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote…
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What is LogMeIn Rescue by GoTo?
Rescue is a remote
support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to
offer fast technical support and ensure a secure remote
support session for both the IT professional and the end user. From small
teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the flexibility needed to remotely support employees and customers, as
well as enable remote work.
LogMeIn Rescue by GoTo Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
Additional Features
- Supported: Diagnostics
- Supported: Customization & Branding
- Supported: Unattended Machine Access
- Supported: Integrations, APIs & Mobile SDK
- Supported: Scripting
- Supported: Agent Collaboration
- Supported: Desktop Calling Card
- Supported: Customer & Predefined Support Channels
- Supported: Agent & Administrator Management
LogMeIn Rescue by GoTo Screenshots
LogMeIn Rescue by GoTo Video
Rescue + Mobile - Where support gets done.
LogMeIn Rescue by GoTo Integrations
LogMeIn Rescue by GoTo Competitors
LogMeIn Rescue by GoTo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
LogMeIn Rescue by GoTo Downloadables
Frequently Asked Questions
SecureLink Enterprise Access, BeyondTrust Remote Support, and SolarWinds Dameware Remote Support (DRS) are common alternatives for LogMeIn Rescue by GoTo.
Reviewers rate Centralized management dashboard highest, with a score of 9.8.
The most common users of LogMeIn Rescue by GoTo are from Mid-sized Companies (51-1,000 employees).
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Reviews
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January 19, 2024
Good product with potential to be great!!
Our company has recently switched to using LogMeIn Rescue to provide support to our customer base with their technical issues. The entire Technical and application support personnel are using it. The major advantage of LogMeIn is that it provides multi monitor support as well as reconnection after a remote reboot without going through the authorization procedure done in the beginning. The customers being served are also satisfied knowing that they give the authority to access their system to only known people by acknowledging it at each instance.
- The customer at the other end is in control of giving access to their system. It is not a free anytime access to their system even if you have connected before.
- The technician, after getting access, can switch between monitors on the remote system to access windows popping in different monitors.
- You can perform a remote reboot and still connect without the customer intervention once the authorization has been given. This is helpful when you are doing a remote software installation that requires multiple system reboot.
- You can get the remote system configuration information without invoking the command window on their side.
- The most important feature that is missing is its ability to schedule a meeting ahead of time and integrating it with the office mail systems.
- Their is no integration of voice so you have to resort to other calling app or phone to have a verbal interaction with the client.
- In some cases it would be nice to set up a secured unattended remote access feature. This is particularly useful in big organizations where the remote systems are not always accessible quickly by the clients. So, if a mutually agreed secure link will help.
November 07, 2023
it is good tool to use
Score 7 out of 10
Vetted Review
Verified User
We use this tool for customer service, helping customers to set up application like email in their computers or smartphones. However, this tool help us to access customers device so we can enter the complicated configurations in customers device. Moreover, this tool is very useful for troubleshooting when we need to analyze the issue by looking into the device.
- Set up Email application.
- Configure settings remotely.
- Verifying test results
- Need to connect more fast.
- it has issue while connecting with mac.
- it is slow while connecting with smartphones.
August 01, 2023
An easy way to track my science data
We have remote computers connected to our meteorological station along our research stations. The unattended access allow us to check the integrity of the data every day.
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
Also, because we don't have permanent IT personnel in our research stations,the access with UAC controls allow us to have unrestricted access privileges without let the users know administrator passwords
- Access computers without people close to them
- Give support to users with all privileges even in limited accounts
- Help with unattended access to People With Special Abilities (parkinson)
- File transfer between computers
- one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
- more documentation for apple users
- never could record a session, all the time was a permissions issue, don't know how to do it
April 18, 2023
Very good product !!
We use it for remote support to our users
- Remote support with ease. E.g by sending email links or via pin no access from a web link
- File Transfer back and forth with user computers
- Chat capability
- Currently the version satisfies all our needs.
February 08, 2023
excellent tool to support
to support users with IT issues. It helps with seeing the issue and troubleshooting quicker. majorly like the admin experience and the unattended option. looking forward to using mobile troubleshooting and helping users on android and ios. seeing the issue is always a big help in solving it.the support has been great
- remote screen sharing
- admin access
- unattended access
- the browser interface
- the administration console
- licensing
December 09, 2022
Rescue - Great for remote helpdesks
We use Rescue on the help desk to support 1000+ clients, we find it works great for us as an on-demand tool, as well as the unattended option. The ease of navigating the user to the website to simply enter a code reduces our time to connect and start investigating. The unattended access is great for servers and generic PCs, which we have this installed on to allow us to connect on securely and easily.
- On-demand remote connections
- Unattended connections
- File transfers
- Chat between client and agent
- The price point is pretty high, especially for a larger team
December 08, 2022
Rescue rescued me
I've often used Rescue as a way to remote in to a client's computer either for assistance with software issues, or to help them navigate sites. It's fairly easy to use, although some of my customer's have had issues with me remoting in because they were not familiar with the software.
- Remote log in to customer's computer to help navigate issues they're having
- Easy going log in if the customer is familiar with how to use the application
- Using a chat window to communicate with the customer if phone service isn't an option
- It can be difficult for customer's to use if they've never used a remote software before
- When working with/on customer systems, sometimes they're hesitant to download an .exe file due to spam
November 30, 2022
The support savior
It is essential. I couldn't possibly envision doing my job properly without it. Before this software, I used to drive to my peers' locations and help them out of jams; now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend. It is used by the IT department, including all internal user-facing teams. The tool is a time saver, easy to use, and very user-friendly. It helps in addressing remote troubleshooting issues or cases professionally and efficiently. It also helps improve business.
- Remote to end users system.
- End to End file sharing.
- Chat window during remote session.
- And session connectivity irrespective of restarts and network disconnections.
- Stability and compatibility.
- More efficient and user friendly UI for technicians
- Auto launch of LogMeIn session after sharing the link or code
- Calling and recording feature can be implemented
November 29, 2022
Rescue Helps You to Rescue Your Non-IT Employees from a Chaotic IT Experience. Makes Things Easy When an Expert Takes Over Your Computer!
We use the Rescue remote control application to take control of the end user's computer and provide remote support for any software-related difficulties or requests. It's highly practical and easy to use; all you have to do is email the link or instruct the customer to visit a rescue URL, exchange the code, and in less than 4 minutes you can connect to their devices and view what they see in real time from their end.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
Furthermore, you can use to invite other coworkers to assist you in troubleshooting the affected computer by simply looking them up in the address book or sending the invitation directly from Rescue. Other features of the program include the ability to export computer details, remotely reboot the device, and transfer files between your machine and the end user. The user does not need to be connected to a VPN network; all that is required is that they have internet access.
- Real time connection
- You can toggle between multiple screens
- File transfer
- Display Computer details & up-time
- You can add drawing on screen like Zoom
- Shortcut commands in the menu bar to easy access Windows features such as "add/remove programs". "Windows explorer".
October 29, 2022
Great and my preferred remote control tool overall, few small issues to iron out to make it perfect.
Very helpful tool when customers aren't on the corporate network or can't connect to the corporate network due to VPN restrictions/limitations/faults. Has the ability to run elevated if you have the right credentials for local admin account enterer. Great tool for transferring required files for troubleshooting and does automatically re-establish connection should the network drop, which is common in my supported locations.
- Reconnects on connection drop.
- Supports file transfer.
- Allows running elevated hence can control elevated applications.
- Supports low-colour or B&W for particularly bad network links.
- When the connection drops, file transfer fails and does not support the resume function, meaning you have to restart the upload/download for the file rather than the resume left off. Particularly irritating when on connections that are unreliable; in my case - the majority of my clients are in Africa and very remote sites with poor connectivity.
- Chat feature sometimes shows as unavailable - unable to chat to the customer after connection drops and re-establishes.
- Sometimes showing as session offline but can actually control customer's machine.
October 20, 2022
LogMeIn Rescue a trusted Ally in hard times
LogMeIn Rescue makes it very easy to support my users who are not on location. this in turn saves us money and time.
- Remote Access
- Easy of use for end users
- File transfers
- Speed
- Unattended access
- Remote access of Mobile phones
September 29, 2022
Freedom to Do Support The Way I want For My Business!
As I have mentioned in previous reviews, the mark of a small business sometimes is how it can handle complex problems with a small staff. Capacity is key when it comes to that. Rescue has allowed my small business to have walkthroughs virtually with the clients that I help. I think a lot of the work I do needs explaining that simple text just doesn't convey. Rescue allows my company to take on...well, my personality.
- Connecting
- Easy navigation.
- Engagement
- Price
- support
- Revert to old update pre-may 2022.
September 15, 2022
LogMein Rescue: Premium Price, Premium Features.
We utilize Logmein Rescue to provide a better customer support experience, it allows us to ensure that we are able to not just describe how to do something within our proprietary software, but it allows us to show them, and work with them side-by-side. Logmein Rescue also allows us to take diagnostic information really quickly and easily. We are also able to move files back and forth if needed by our customers. LogmeinRescue has been instrumental in our ability to deliver world-class support.
- Remote Control PCs.
- Obtain Windows diagnostic info.
- Partnering with customers side-by-side via remote viewing.
- The software's UI is a bit dated.
- The admin center could use a revamp - too dated.
- Pricing is premium.
September 09, 2022
Keeping 1 customer for 20 years from Windows XP through 11
We have subscribers to our financial services. They install software on their computer and interact with us via phone and web browser. Customers tend to be older, wealthy, smart individuals who are not really computer savvy. Often they interpret what they see on the screen instead of reading the actual error messages making it impossible to help them without being able actually to see their screen. LogMeIn has many features besides screen viewing. File transfer is really helpful. Placing calling cards on desktops (automatic connect to us) is a nice feature. Being able to transfer them to a more appropriate department in a different city is very helpful. Costs are reasonable. LogMeIn support is good
- computer Software support
- Customer training
- General good customer realtions.
- Allow me to make a url that I could email to the customer so that would get him connected
- Allow me to place a link on my webpage that would get the customer connected.
August 18, 2022
Rescue to the rescue
Our team uses Rescue on the daily to connect with users both in and out of office when they are having technical issues that requires a second set of eyes or IT expertise. The ease of connection to both Mac and PCs makes Rescue the ideal remote connection tool to use with all of our clients.
- Remote connection
- Sharing connection with teammates
- Stop requiring local admin creds for first time Mac connections
January 05, 2022
LogMeIn Get 'er Done!!!
Remote administration of computers. Install software and troubleshoot problems.
- Indefinite connection time.
- Automatic reconnect after reboot.
- Transfer session to other technicians.
- Ease of use.
- Confirmation screens sometimes are hidden.
- System tries to logon to computer with LogMeIn account name. Would prefer to stop at the computer login since I sometimes have to use alternate accounts located on remote computer.
- Ability to hide console on remote system and set permissions on who can shut down remote client.
December 28, 2021
LogMeIn Rescue is the only remote product we want to use
Score 10 out of 10
Vetted Review
Verified User
The remote Support team uses LogMeIn Rescue for assistance, training, and installation of clients. This solution reduces on-site visits and associated costs and delays by 99%. The client used to be delayed in issue resolution until a technician could attend on-site. Now issues are resolved immediately without additional cost to the client.
- Ease of connection to client
- File Transfer
- Remote reboot
- Support for multiple monitors
- More feedback on client side for easier connection
- Lengthen time of link being live from 20 to 60 minutes
- spell check in chat window
December 07, 2021
LogMeIn to the RESCUE!
Score 9 out of 10
Vetted Review
Verified User
We use LogMeIn Rescue as an alternative set of remote support tools to support out customer base along with another 3rd party RMM product. LogMeIn Rescue gives us the ability to log onto customers machines in a few simple clicks at a reasonable price. The application contains a large selection of tools for every situation.
- Large variety of tools within the software for every situation.
- Easy to use software and control panel.
- Branding is customisable.
- Very reliable.
- Works really well with User Account Control comparing to some other products.
- No monthly licensing model. You commit to a 15 month contract for a single license.
- Support response times can be quite long.
- Quite expensive comparing to some other products on the market.
November 05, 2021
Ultimate remote access and support solution.
LogMeIn Rescue has been used throughout the company as a definitive tool to assist with remote support. I am part of the helpdesk team, and as a support analyst, I use it together with my team to solve problems and answer user requests remotely. It is software with great design and construction, easy to access, and be accessed remotely to install applications, drivers, printers and solve technical problems on users' devices. I also use it to interact with users using messaging and file transfer.
- Outstanding for secure remote support of user devices.
- Allows interaction with users using chat.
- Multiple sessions.
- Scheduled remote diagnostics.
- Helps you to troubleshoot and install applications remotely.
- Reports can be better.
- A bit complicated interface for beginners.
October 08, 2021
Strong contender but not perfect
LogMeIn Rescue is used for the purpose of providing technical support within our organization. It is used by the centralized ticketing team with quick links sent to end-users and customers to assist them remotely with issues they are experiencing in their computer systems. The management team will also use it from time to time to do screen sharing within their team.
- Remote access
- End user support
- Chat
- White labeling
- Integrations
- Ticketing workflow support
September 27, 2021
Simple and Robust Remote Control Tool
LogMeIn Rescue is being used by our IT PC Support and IT Technical Support to address service requests for our end users. These are internal users from various departments within the organization. In addition to fulfilling service requests which involve installing software, the support team also uses LogMeIn Rescue to troubleshoot issues on the user's PC.
- Fulfill end-user service requests for software install.
- Fulfill end-user issues related to an application or software installed on the end-user's pc.
- Easy to use and improves end user experience.
- The Interface and options to chat are not that appealing for the end-user. Comparing this to Microsoft Teams.
- Add more functionality to record sessions.
- Integrate with ITSM Tools like ServiceNow or CA. For instance, a tech is working with the end-user on a particular request it would be a nice feature to have if the transcript is automatically added at the end of the session to the actual Service Request/Issue.
September 24, 2021
LogMeIn Rescue allows quick support to our customers!
We currently use LogMeIn Rescue to get remote [access] into customer machines to provide support and complete installs for our applications. It helps us quickly assist customers and look at their machines without the back and forth of emails. There are also APIs available to make workflow easier and connect our internal systems/processes together.
- Workflow Integrations with API
- Customer support
- Ease of use by our customers
- Easy setup and access to user machines
- There are timeout limits which slows down the process
- Adding more techs to the session is not intuitive
- The UI can be improved
- Could provide more tech support reporting and features
September 23, 2021
LogMeIn Rescue - An IT Survival Tool
For the IT helpdesk, we use LogMeIn Rescue on a daily basis to provide remote assistance and troubleshooting for many types of workstations spread across a large part of Ontario. We use both unattended installers, and if necessary, we send links. It has saved countless hours on the phone and the road over the years.
- Works with UAC very well
- Unattended installer is very handy for accessing systems when staff are not available to assist
- Provides a reliable and trusted means of connecting that people understand
- We sometimes get a little frustrated with the back-end system management for the unattended installer.
- Hotkeys for the drawing tools would be great - especially to clear them... - maybe they are there already, and we just don't know.
- Although it is not a fault of LogMeIn Rescue - it sure would be nice if the mobile side could see the actual screen of an iPhone to assist people. Android works very well.
September 23, 2021
Perfect tool when things have to be done remotely!!
It is used by IT to support users across the organization. We use it primarily to remote access systems to either perform software installations or troubleshoot. We also use it to perform unattended installations and information gathering as and when required. The very fact that there is no instance installation required when working with customers is a huge advantage for us.
- Multi-Session handling
- Session history & recording
- Active directory sync
- Overall administration
- Chat support
- LogMeIn Rescue ticks all relevant boxes for us
September 23, 2021
A Robust remote access software.
At my company, we used LogMeIn Rescue to perform remote support calls. When there was some problem on the machines or some user needed administrator permissions to install software, this application was used to grant remote access to the technical team. As the company worked mostly home office, it worked very well. Machines for new employees were also configured remotely by this software.
- Remote access
- Realtime chat
- Screen share
- It has problems with Apple computers